Refund and Cancellation Policy
At PrintAvatars, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we offer a 100% refund or cancellation policy under the conditions outlined below.
1. Eligibility for Refunds
You are eligible for a refund if:
1.1. The product does not match the quality standards promised.
1.2. The product arrives damaged, defective, or incorrect.
1.3. You submit a refund request within 14 days of delivery.
To initiate a refund, you must provide proof, such as photos or videos of the product showing the issue.
2. Cancellation Policy
2.1. Order Cancellations:
- You can cancel your order within 24 hours of placing it for a full refund.
- After 24 hours, cancellations may not be possible if production has already started.
2.2. To request a cancellation, contact us immediately at support@printavatars.com or call us at [+91 8521335980].
3. Refund Process
3.1. Refund Timeline:
- Once your refund request is approved, the refund will be processed within 7–10 business days.
- Refunds will be issued to the original payment method used at checkout.
3.2. Shipping Costs:
- If the issue is due to our error (e.g., incorrect or defective product), we will cover the return shipping costs.
- If the product needs to be returned, we will provide instructions for returning it.
4. Non-Refundable Items
We do not offer refunds for the following:
4.1. Products that have been used, washed, or altered.
4.2. Personalized items with errors due to incorrect information provided by the customer.