Shipping Policy

At PrintAvatars, we aim to provide a smooth and reliable shipping experience. Below, you’ll find details about our shipping process, timelines, and other important information.

1. Processing Time

1.1. Order Processing:

  • All orders are processed within 2–5 business days.
  • Processing time may vary during peak seasons or due to high order volumes, but we’ll notify you if there are significant delays.

1.2. Customization:

  • As all products are made-to-order, additional time may be required for customization.

2. Shipping Times and Costs

2.1. Shipping Regions:

  • We ship to most countries worldwide, with a primary focus on Western markets.
  • If shipping to your location is unavailable, we will notify you during checkout.

2.2. Estimated Delivery Times:

  • Standard Shipping: 7–15 business days depending on your location.
  • Express Shipping: 3–7 business days (if available).

2.3. Shipping Costs:

  • Shipping charges are calculated at checkout based on your location and chosen shipping method.

3. Tracking Your Order

3.1. Once your order is shipped, you will receive a tracking number via email.
3.2. You can track your shipment directly on the carrier’s website or through the tracking link provided.

4. Customs, Duties, and Taxes

4.1. International Shipments:

  • Customers are responsible for any customs duties, taxes, or import fees applicable in their country.
    4.2. These charges are not included in the product price or shipping costs and must be paid upon delivery.

5. Shipping Delays

5.1. While we strive to meet delivery timelines, delays may occur due to:

  • Customs clearance processes.
  • Weather conditions or natural disasters.
  • Carrier-related issues.

5.2. In case of significant delays, we will communicate with you promptly.

6. Undeliverable Packages

If a package is returned due to an incorrect address or failure to receive it, we will:
6.1. Contact you to confirm the address and arrange re-shipment.
6.2. Additional shipping charges may apply for re-shipping.

7. Lost or Damaged Packages

7.1. If your package is lost or arrives damaged, please contact us immediately at support@printavatars.com.
7.2. We will work with the carrier to resolve the issue and, if necessary, offer a replacement or refund.